Return & Warranty Policy

At BestInk.ca, we are committed to providing you with high-quality ink and toner products you can trust. If something’s not right, we’ll make it right.
1-Year Warranty

All of our ink and toner cartridges come with a 1-year warranty. If your cartridge doesn’t work properly or isn’t recognized by your printer, we’ll replace it—no questions asked.
Free Returns for Defective Items

If you receive a defective product, we’ll cover the return shipping and issue a full refund or replacement, whichever you prefer.
How to Request a Return or Replacement

If you're having an issue:

Email us at info@bestink.ca

Include your order number and a brief description of the issue

Our team will respond within 1 business day to help resolve the problem

Will using non-OEM cartridges void my printer warranty?

No. Using compatible or remanufactured cartridges will NOT void your printer warranty. Federal law prohibits manufacturers from voiding warranties simply because you use alternative cartridge solutions instead of OEM products.

What is the difference between OEM, compatible, and remanufactured cartridges?

• OEM: Made by the printer’s original manufacturer (e.g., HP, Canon).
• Compatible: New cartridges made by third-party manufacturers designed to work like OEMs but not affiliated with the printer brand.
• Remanufactured: Used OEM cartridges professionally cleaned, refilled, and tested for reuse.

What are the main advantages of using compatible ink or toner cartridges?

• Lower cost than OEM cartridges
• Similar print quality and page yield
• Environmentally friendly (especially remanufactured)
• Widely available for most major brands
• Suitable for home, office, and business use without compromising performance

Why are compatible cartridges generally less expensive than OEM cartridges?

• Compatible manufacturers avoid OEM research, development, branding, and marketing costs
• They often manufacture using alternative materials and locations, reducing cost
• Direct or online sales reduce retail markups
• Designed to be cost-effective for budget-conscious users

What does “page yield” mean, and how is it calculated?

Page yield estimates how many pages a cartridge can print before running out of ink or toner.
It’s calculated based on ISO/IEC standards assuming 5% page coverage (5% of a page covered with ink/toner).
Actual yield varies with print settings, paper type, and document content.

What is the difference between standard-yield and high-yield cartridges?

• Standard-yield: Contains less ink/toner, suitable for light users.
• High-yield (XL or HY): Contains more ink/toner, suitable for high-volume printing, offering a lower cost per page and fewer replacements.

How can a customer ensure a compatible cartridge is right for their printer model?

• Check the exact printer model number on the printer or manual
• Refer to cartridge model numbers in the printer guide or previous cartridges
• Verify compatibility on seller websites or packaging
• Contact customer support if unsure before purchasing

Why does my new cartridge show up as empty or low when I install it into my printer?

Some remanufactured cartridges may display “empty” or “low ink” messages due to OEM design limitations.
These alerts are often inaccurate. You can bypass them by clicking OK or Continue.
For Canon inkjet cartridges, press and hold the STOP/RESET or RESUME button (usually a triangle inside a circle) for 10 seconds, then release to Clear the prompt.

Why does my printer show “Used, Refilled or Counterfeit Cartridge Detected” or “Previously Used Cartridges Installed” after installing your cartridges?

This message appears because you installed non-OEM cartridges. Simply press Proceed, Continue, Accept, Yes, or OK to dismiss the alert and continue printing.

Why am I getting an error saying the cartridge is not recognized?

This error typically means the printer cannot properly detect the cartridge’s chip.
To resolve this:

• Confirm you have the correct cartridge model for your printer.
• Clean the cartridge contacts gently with a dry, lint-free cloth or rubber eraser to remove debris.
• Make sure the cartridge is firmly installed and properly seated.
• Note: Newer printer firmware updates may block non-OEM cartridges. If Problems persist, contact customer support.

How do I improve print quality if pages are printing poorly or blank?

Run the printer’s cleaning or printhead cleaning cycle. This option is usually found in the printer’s Tools or Setup menu, or under the Services tab in the printer software.
Consult your printer manual if you cannot locate this feature.

What are common causes of streaks, ghosting, or faded prints in HP LaserJet printers, and how can I fix them?

Causes:

• Worn imaging drum or fuser
• Low toner or defective cartridge
• Dirty transfer roller or laser mirror
• Incorrect paper type
  

Solutions:

• Replace toner cartridge or imaging drum
• Clean internal printer components
• Use the correct type of paper recommended by the printer manufacturer
• Run print quality diagnostics or cleaning cycles from the printer menu

How do you replace a toner cartridge in a Brother printer?

• Open the front cover of the printer.
• Remove the drum and toner assembly.
• Press the green/blue lock to release the toner cartridge from the drum.
• Unpack the new toner and gently shake it side to side.
• Insert the new toner into the drum until it clicks.
• Reinstall the drum/toner unit into the printer and close the cover.

What precautions should you take before replacing a toner cartridge?

• Turn off the printer and unplug it if needed.
• Allow the printer to cool down.
• Avoid touching the green drum surface.
• Keep the cartridge away from direct sunlight or bright indoor lighting.

What steps should a user take if the printer displays "Replace Toner" but a new toner has already been installed?

• Remove and reinstall the toner to ensure it’s seated properly.
• Check if you accidentally left the protective seal on.
• Perform a toner reset (manual process varies by model).
• Make sure the toner is compatible with your specific Brother model.

How do you know when it’s time to replace the drum unit in a Brother printer?

• You'll see messages like “Replace Drum” or “Drum End Soon” on the screen.
• Print quality may degrade (faded prints, streaks, blank spots).
• You can check drum life via the printer menu or software.

What is the difference between the toner cartridge and the drum unit in a Brother printer?

• Toner cartridge holds the powder (toner) used for printing.
• Drum unit transfers the toner to the paper using static electricity.
  In Brother printers, they are separate and may need to be replaced at different times.

How do you reset the toner counter after installing a new toner in a Brother printer?

• Open the front cover.
• Press “Clear” or “Back” (model-dependent).
• Use arrow keys to select your toner type (Standard or High-Yield).
• Press OK to confirm and close the cover.
  (Note: Steps may vary slightly depending on the model – check the manual.)

How do you reset the drum counter after replacing the drum unit in a Brother printer?

• Open the front cover.
• Press and hold the “OK” button until the “Drum Unit” menu appears.
• Press the arrow key to select “Yes” and confirm.
• Close the cover.
  (Important to do this to avoid nnecessary replacement prompts.)

What message will appear when the drum is near end of life or needs replacing on a Brother printer?

• “Drum End Soon”
• “Replace Drum”

“Drum Near End” These messages indicate it’s time to inspect or replace the drum.

Can you continue printing if the Brother printer says “Drum End Soon”? What are the risks?

Yes, you can continue printing for a short time.
However, print quality may degrade, and you risk damaging the printer or causing paper jams if the drum wears out completely.

Why is it important to use the correct toner and drum model for your Brother printer?

• Incorrect cartridges may not fit or be recognized.
• Print quality may suffer.
• It can cause printer errors or damage internal components.
  Always verify the cartridge model against your printer’s specifications.

How can you check the remaining life of the drum or toner in a Brother printer from the printer menu?

• Go to the printer’s menu on the screen.
• Navigate to “Machine Info” or “Supplies Info.”
• Select “Toner Life” or “Drum Life.”
  Some models also allow checking via Brother software on your computer.

What should you do if a Brother printer shows “Toner Low” but printouts are still clear?

• Gently remove the toner and shake it side to side to redistribute the toner powder.
• Reinsert and continue printing.
• Monitor print quality, but you can usually get many more pages before it truly runs out.

Why do Brother printers require separate drum and toner components, unlike some other brands?

• Brother designs their printers this way to reduce waste and cost.
• Users can replace only the component that is worn out (toner or drum), making it more economical in the long run.

How do you replace a toner cartridge in a Lexmark printer?

• Open the front/top cover of the printer.
• Grasp the handle of the toner cartridge and pull it out.
• Unpack the new toner and shake it gently side to side.
• Insert it firmly until it clicks into place.
• Close the cover. The printer will detect the new toner.

. What is the difference between the toner cartridge and imaging unit in a Lexmark printer?

• Toner cartridge contains the toner powder used for printing.
• Imaging unit (drum unit) transfers the toner to the paper.
  In most Lexmark printers, these are separate components and need to be replaced individually.

How do you know when to replace the imaging unit (drum) in a Lexmark printer?

• The printer will display messages like “Replace Imaging Unit” or “Imaging Unit Low.”
• Print quality issues (streaks, ghosting, faded prints) may also indicate it’s time to replace it.

How do you reset the toner or imaging unit messages in a Lexmark printer?

• Lexmark printers usually detect new supplies automatically.
• If not, go to the “Supplies Menu” via the control panel.
• Select the component (Toner or Imaging Unit), then choose “Reset” or “Replace New.”
  (Exact steps vary by model — consult the user guide.)

Can you continue printing if the printer shows “Toner Low” or “Imaging Unit Low”?

Yes, but only for a short period.
Continuing to print may lead to poor print quality or eventual shutdown of the device until replacement.

Why is it important to use the correct toner and imaging unit model in Lexmark printers?

• Lexmark printers are model-specific and use chips to identify supplies.
• Incorrect or incompatible supplies may not be recognized.
• This can result in error messages, poor print quality, or printer malfunction.

How do you check toner or imaging unit levels on a Lexmark printer?

• Use the “Supplies Status” menu on the printer display.
• Navigate to “Reports” > “Device Statistics” or “Supplies Info.”
• You can also print a “Device Status Page” from the control panel.

What should you do if the printer does not recognize a newly installed compatible toner cartridge?

• Turn off the printer and reseat the cartridge.
• Ensure the chip is clean and undamaged.
• Check that it’s the correct model for your printer.
• If it still doesn’t work, try a power cycle or consult the supplier for a replacement.

How do you replace the imaging unit (drum) in a Lexmark printer?

• Turn off and unplug the printer.
• Open the printer cover and remove
  the toner cartridge.
• Pull out the imaging unit carefully.
• Unpack the new imaging unit and insert it until it clicks.
• Reinsert the toner cartridge and close the cover.
• Turn the printer back on and follow on-screen instructions if prompted.

What message appears when the Lexmark printer imaging unit or toner needs replacement?

Messages may include:

• “Replace Imaging Unit”
• “Imaging Unit Low”
• “Toner Low”
• “Replace Cartridge”
  These will often appear along with supply levels on the printer screen or computer software

Do Lexmark printers require manual reset after toner or drum replacement?

In most newer Lexmark models, no manual reset is needed — the printer recognizes new components via chip.
However, if needed, resets can be done through the control panel under “Supplies
Menu” > “Reset” or “Replace Supply.”

Why do some Lexmark printers stop printing completely when the toner is low or empty?

Lexmark printers use toner level sensors
and chip-based tracking to ensure print quality and avoid damage.
Once toner reaches a critical level, the printer may prevent further printing to avoid poor results or harm to internal parts.

How do you replace an ink or toner cartridge in an HP printer?

Inkjet Printers:

• Turn on the printer and open the ink cartridge access door.
• Wait for the carriage to move to the center.
• Press to release the old cartridge and pull it out.
• Unpack the new cartridge, remove protective tape, and insert it into the slot.
• Close the access door.
• LaserJet Printers (Toner):
• Open the front/top cover.
• Pull out the toner cartridge.
• Unpack the new toner and shake gently to distribute toner powder.
• Insert it until it clicks.
• Close the cover.

What is the difference between ink cartridges and toner cartridges in HP printers?

• Ink cartridges contain liquid ink and are used in HP DeskJet, OfficeJet, and ENVY inkjet printers.
• Toner cartridges contain dry powder toner and are used in HP LaserJet printers.
  Each type is designed specifically for the printing technology of the device.

How do you reset the "low ink" or "low toner" warning in HP printers?

For Ink Cartridges:

• Replacing the cartridge usually clears the warning.
• You may need to clean the cartridge contacts or reset the printer.

For Toner:

• Some models require manually resetting the toner chip or counter (usually with a compatible chip).
• Most HP printers auto-detect the new toner if it's recognized.

Can you continue printing after receiving a "low ink" or "low toner" message?

Yes, but with
caution:
You can usually continue printing with low ink until print quality deteriorates.

• With toner, you may be able to remove the cartridge and shake it to redistribute toner.
• Eventually, the printer may stop printing altogether until a replacement is installed.

What should you do if a new HP ink or toner cartridge is not recognized?

• Power off the printer and reinstall the cartridge.
• Make sure the cartridge is properly seated and that the protective tape is removed.
• Check for debris on the chip or contacts.
• Update the printer firmware.
• If it’s a compatible cartridge, the chip may not be detected due to firmware updates — contact your supplier.

How can a customer check the remaining ink or toner level on an HP printer?

• Use the HP Smart App on your phone or computer.
• Navigate to the printer’s display screen (if available) > "Supplies" or "Ink Levels."
• For older models, print a supplies status page from the printer menu.

How do HP Instant Ink and HP+ programs affect cartridge usage?

• HP Instant Ink provides subscription-based ink delivery. Cartridges sent under this plan are tracked and won’t work without an active subscription.
• HP+ requires genuine HP ink for the printer’s life and may block third-party cartridges.
  Both programs restrict the use of compatible or refilled cartridges.

Why does my HP printer say “Used or Counterfeit Cartridge Detected”?

This message appears if a non-HP or refilled cartridge is detected.

• It may be due to firmware updates that block third-party cartridges.
• You can usually continue printing by selecting “OK” or “Proceed,” unless blocked by HP+.
• Use high-quality compatible cartridges with updated chips to avoid this.

What’s the difference between Standard, XL, and High-Yield HP cartridges?

• Standard: Fewer pages, lower upfront cost.
• XL/High-Yield: Higher page yield, better
  cost-per-page, fewer replacements.
  Perfect for offices or frequent printing.

How do you clean ink cartridge contacts on an HP printer?

• Turn off the printer and unplug it.
• Remove the cartridge.
• Use a lint-free cloth slightly dampened with distilled water to gently wipe the electrical contacts.
• Let it dry for a few minutes before reinserting.

What should you do if print quality is poor after installing a new cartridge?

• Run a printhead cleaning from the printer menu or HP Smart App.
• Make sure the protective tape was removed.
• Align the printhead after installation (prompted automatically in many models).
• If using a compatible cartridge, test with an OEM to rule out cartridge issues.

Can using compatible cartridges void the HP printer warranty?

No. Under consumer protection laws (like in Canada and the U.S.), HP cannot void the warranty solely for using third-party or refilled cartridges — unless the cartridge
causes the damage.

What is the difference between Canon PG and CL `ink cartridges?

• PG cartridges are black ink cartridges (often pigment-based for sharp text).
• CL cartridges are color ink cartridges
  (usually dye-based for vibrant colors). Most Canon inkjet printers use both types for optimal print quality.

How do you replace a Canon ink cartridge in an inkjet printer?

• Turn on the printer and open the cartridge access cover.
• Wait for the cartridge carriage to move into position.
• Press down or press a release tab to remove the old cartridge.
• Remove protective tape from the new cartridge and insert it firmly until it clicks.
• Close the cover and allow the printer to initialize.

What message appears when a Canon printer doesn’t recognize a compatible cartridge?

Messages like “Ink Cartridge Problem” or “Cartridge Not Recognized” appear. Some models may prevent printing or allow continued use with a warning.

What should you do if a Canon printer displays “Ink Absorber Full” or “Maintenance Required”?

• The ink absorber pads inside the printer are saturated.
• The printer needs service or the pads replaced.
• Some models allow resetting this warning via software, but physical maintenance is often required.

How do Canon laser printers (e.g., imageCLASS series) handle toner replacement differently from inkjet models?

• Laser printers use toner cartridges containing dry powder, replaced by opening the front cover and pulling out the cartridge.
• Inkjets use liquid ink cartridges inserted into a printhead carriage.
• Laser cartridges usually last longer and yield more pages.

What is a Canon drum unit, and when should it be replaced?

• The drum unit transfers toner to paper.
• It wears out after a set number of pages (usually indicated by printer alerts).
• Replace when print quality declines or when the printer indicates it’s time.

How do you reset the ink or toner counter on a Canon printer?

• Usually automatic upon cartridge replacement.
• Some models require manual reset via printer menus or by holding specific buttons.
• Consult the manual for model-specific instructions.

Can you use compatible or refilled cartridges in Canon printers without voiding the warranty?

Yes. Using third-party cartridges does not void the warranty unless the cartridge causes damage.

What causes a Canon printer to say “No Ink” even after replacing the cartridge?

• Protective tape may still be on the cartridge.
• Cartridge contacts may be dirty or damaged.
• The cartridge may be incompatible or defective.

How do you perform a printhead cleaning or alignment on a Canon inkjet printer?

• Use the printer’s control panel or software utility to initiate cleaning/alignment.
• This helps fix streaks, smudges, or misaligned colors.
• Multiple cleaning cycles may be needed for stubborn clogs.

What type of ink system do Epson EcoTank printers use, and how is it different from cartridge-based systems?

• EcoTank printers use refillable ink tanks instead of cartridges.
• Users fill tanks with bottled ink, reducing cost per page and waste.
• Cartridge-based systems use sealed ink cartridges replaced when empty.

How do you refill ink in an Epson EcoTank printer safely?

• Open the ink tank cover.
• Use the correct ink bottle color.
• Slowly pour ink into the appropriate tank, avoiding spills.
• Close the cover and follow printer prompts to reset ink levels.

What should you do if the Epson printer shows “Ink Pad Is At the End of Its Service Life”?

• This means the internal ink absorber pads are saturated.
• The printer may stop working to prevent leaks. The pads need cleaning or replacement by a technician.
• Some software tools or reset utilities exist but may not be permanent Solutions.

How do you clean the printhead on an Epson printer if prints are streaky or faded?

• Use the printer’s built-in cleaning utility from the control panel or software.
• Run multiple cycles if necessary.
• For stubborn clogs, manual cleaning or soaking may be required.

What are the risks of using non-Epson ink in Epson printers?

• Risk of clogged nozzles or poor print quality.
• Potential printer damage or shortened printhead life.
• Firmware updates may block non-genuine ink.
• Warranty may be voided if damage is linked to third-party ink.

How can you reset the ink levels in an Epson EcoTank printer after refilling?

• Follow the printer prompts after refilling the tanks.
• Some models require manually resetting ink levels via the menu.
• Refer to the user manual for specific instructions.

What is the difference between Epson DURABrite and Claria ink types?

• DURABrite: Pigment-based ink, water-resistant and long-lasting, ideal for office documents.
• Claria: Dye-based ink, offers vibrant photo quality, suitable for photos and images.

Why does an Epson printer not recognize a new or refilled ink cartridge?

• Cartridge chip may be missing or incompatible.
• Firmware updates blocking third-party cartridges.
• Cartridge improperly installed or damaged.

How can you disable firmware updates on Epson printers to avoid chip lockouts?

• Turn off automatic updates in the printer’s network or software settings.
• Avoid connecting the printer to the internet during setup.
• Some users use offline setups to prevent updates.

What maintenance functions are available from the Epson printer driver or control panel?

• Printhead cleaning and nozzle checks
• Printhead alignment
• Ink level monitoring Waste ink pad counter resets (some models)
• Firmware updates and printer diagnostics